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Cookies Policy

This Cookies Policy explains how Lucky Wins Casino uses cookies and similar technologies when you visit or use our website. It describes what these technologies are, why they may be used, and the choices available to you. This policy should be read together with our Privacy Policy and any other terms that apply to your use of our services.

Lucky Wins Casino operates under licences issued by the Tobique Gaming Commission (No. 0000002) and the Comoros Autonomous Organisation of Financial Affairs (ALSI-202508056-FI2).

About cookies

Cookies are small text files that a website places on your computer, mobile phone, tablet or other device when you visit. They allow the website to recognise your device and remember certain information about your visit. Cookies can help a website function correctly, remember your preferences and provide information about how the website is used.

We may also use similar technologies, such as pixels, tags, software development kits, local storage and other tracking tools. These technologies can perform functions similar to cookies, including helping us understand how visitors interact with our website, supporting website security and measuring the effectiveness of communications.

Some cookies are set by Lucky Wins Casino, while others may be set by service providers or other third parties that support website functions. The exact cookies and technologies used may change over time as the website, services and technical requirements develop.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with information associated with your account, device or use of our services. Where this occurs, the information will be handled in accordance with our Privacy Policy and applicable privacy requirements.

How cookies may be used

We may use cookies and similar technologies for a range of purposes connected with the operation and improvement of our website and online gambling services. The purposes may include:

  • Essential operation: to allow pages, features and account functions to work as intended.
  • Security and fraud prevention: to help protect accounts, transactions, systems and the website from suspicious, unauthorised or harmful activity.
  • Account and session management: to maintain a secure session, remember that you are signed in and support the correct delivery of account-related pages.
  • Preferences: to remember choices such as language, display settings and other preferences made while using the website.
  • Performance and analytics: to understand how visitors use the website, identify technical issues and improve navigation, content and functionality.
  • Communications and marketing: where permitted and where applicable, to measure engagement with communications or present information that may be relevant to your interests.
  • Compliance and responsible operation: to support age and identity checks, responsible gambling processes, legal requirements, risk management and the proper administration of our services.

Some cookies are necessary for the website to operate and cannot be switched off through ordinary preference tools. If these cookies are blocked, certain pages, account features or security functions may not work correctly. Other cookies are optional and may be controlled through the cookie banner, preference centre or settings made available on the website.

Cookie categories

Cookies may be grouped into different categories according to their purpose. Strictly necessary cookies support core website functions. Functional cookies remember choices and improve the user experience. Analytics cookies help us understand website performance and usage. Advertising or marketing cookies, where used, may help measure communications or deliver information based on browsing activity. A cookie may belong to more than one practical category depending on how it is used.

The duration of a cookie may also vary. Session cookies are generally removed when you close your browser, while persistent cookies remain on your device for a period or until they are deleted. The period may depend on the purpose of the cookie and the settings of the relevant service.

Third-party services and your choices

We may use third-party providers to support functions such as website hosting, security, analytics, customer communications, payment-related processes, identity services or other technical operations. These providers may use cookies or similar technologies on our behalf, subject to their own privacy notices and the arrangements that apply to their services.

Third-party websites, applications or content that can be accessed through our website may also use their own cookies. We do not control the cookie practices of every third party. You should review the relevant third party's privacy or cookie information before using those services or providing information to them.

When you first visit the website, you may be shown a cookie notice or preference tool. Depending on the available settings, you may be able to accept all optional cookies, reject optional cookies or select particular categories. Your choices may be stored in a cookie so that the notice does not need to be shown repeatedly.

You can usually manage cookies through your web browser. Browser settings may allow you to view, delete, block or limit cookies. You may also be able to receive an alert before a cookie is saved. Instructions differ between browsers and devices, so consult the help or settings area for the browser you use.

  • Deleting existing cookies may remove saved preferences and sign you out of some services.
  • Blocking all cookies may prevent parts of the website from operating properly.
  • Changing browser or device settings may affect cookie choices separately on each device.
  • Some optional cookies may require you to update your choice again if the preference tool is reset or replaced.
  • Opting out of analytics or marketing cookies does not necessarily stop all advertising or communications; it may only prevent the related cookie-based measurement or personalisation.

Cookie controls do not replace any account, marketing, privacy or responsible gambling settings that may be available through the website. If you receive direct communications, you should use the unsubscribe or preference options provided in those communications where appropriate.

Privacy, changes and contact

Information collected through cookies may include your device type, browser type, approximate location, IP address, pages viewed, links used, visit times, referral information and interactions with website features. The information collected will depend on the cookies enabled and the way you use the website. We take reasonable steps to handle personal information appropriately and to apply suitable technical and organisational safeguards.

Our Privacy Policy provides further information about how personal information may be collected, used, stored, disclosed and managed. It also explains the general rights and choices that may apply to personal information. If there is any inconsistency between this Cookies Policy and the Privacy Policy about the handling of personal information, the relevant terms of the Privacy Policy will apply.

We may update this Cookies Policy from time to time to reflect changes in technology, website features, service providers, legal requirements or our practices. When changes are made, the updated version will be published on this page with a revised effective date where appropriate. You should review this page periodically to remain informed about how cookies are used.

If you have questions about this Cookies Policy, your cookie preferences or the handling of information collected through cookies, please use the contact or support channels made available on the Lucky Wins Casino website. Do not include unnecessary sensitive information in a general enquiry. We may need to verify your identity before responding to a request relating to an account or personal information.

By continuing to use the website after reviewing any applicable cookie notice, you acknowledge that cookies may be used as described in this policy. Where consent is required for optional cookies, we will seek it through the relevant preference tool or other appropriate method.