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Privacy Policy
This Privacy Policy explains how Lucky Wins Casino may collect, use, store and protect information when you visit the website, create an account, use casino services or contact support. It also explains your privacy choices, including how to request access, correction or deletion of your information and how to withdraw consent to marketing.
Lucky Wins Casino operates under licences issued by the Tobique Gaming Commission (No. 0000002) and the Comoros Autonomous Organisation of Financial Affairs (ALSI-202508056-FI2).
About this Privacy Policy
Lucky Wins Casino respects the privacy of players and aims to handle personal information in a clear, careful and responsible way. This policy applies to information collected through the website, account areas, customer support channels and related online services. It also applies when you browse the website without creating an account, although the type and amount of information collected may be different.
Personal information means information that identifies you or could reasonably be connected with you. The information handled will depend on how you use the website, the services you request, the choices you make and any legal or security checks that apply. Some information is provided directly by you, while other information may be collected automatically when you use the website.
This policy should be read together with any applicable website terms, account rules and responsible gaming information. If you do not agree with the way information is handled as described here, you should consider whether you wish to use the website or provide information through it. We may update this policy from time to time to reflect changes to our services, technology or privacy practices. The current version will be made available on the website.
The information we handle
- Account details, such as your name, date of birth, username, password, contact details and account preferences.
- Identity and verification information, including documents or information needed to confirm identity, age, account ownership or eligibility to use particular services.
- Payment and transaction records, such as deposits, withdrawals, payment method details, transaction history, account balances and records needed to investigate a payment.
- Information about communications with support, including questions, requests, complaints and records needed to provide a consistent service.
- Technical information, such as an IP address, browser type, device type, operating system, general location information, website activity and security events.
- Cookie and similar technology information, including identifiers, preferences and information about how pages and features are used.
How information is used
Information is used only for purposes connected with operating the website, providing requested services, meeting responsibilities and protecting players and the service. The information collected and the way it is used will depend on the circumstances. We aim to collect information that is reasonably relevant to the purpose for which it is needed.
Running and maintaining your account
Account details may be used to create and manage your account, provide access to available features, remember your preferences, process account requests and communicate with you about service activity. Information may also be used to keep account records accurate, assist with account recovery and provide support that relates to your use of the website.
Verification, safety and anti-fraud checks
Verification information may be used to confirm identity, age, account ownership and the legitimacy of activity. Payment and technical information may be reviewed to identify suspicious transactions, account misuse, security threats, collusion, fraud or other activity that could harm players or the service. These checks help protect accounts, payment systems and the integrity of online gaming services.
Payments and transactions
Payment information is used to process deposits and withdrawals, maintain transaction records, investigate payment issues and help prevent unauthorised activity. Payment processing may involve external payment providers or other service providers that handle information as needed to complete a requested transaction. Their handling of information may also be subject to their own privacy notices.
Legal, compliance and responsible operations
Information may be used to meet legal and compliance responsibilities, respond to valid requests from authorised bodies, apply account rules, resolve disputes and maintain records that the service is required to keep. It may also be used to support responsible gaming processes, protect vulnerable users, investigate reports and manage risks associated with online gambling.
Support, service improvement and communications
Support records help answer questions, investigate problems and improve the quality and security of the website. Technical and usage information may be reviewed in aggregated or otherwise appropriate form to understand performance, identify errors, improve navigation and develop safer, more useful services. Where marketing communications are sent on the basis of consent, you can withdraw that consent at any time.
- We do not use account or verification information for unrelated purposes simply because it is available.
- Marketing preferences are kept separate from operational messages needed for account security, transactions, support or important service notices.
- You should keep your account details accurate and tell us if information changes or if you believe an account has been used without permission.
Cookies, service providers and information security
Cookies and similar technologies
The website may use cookies and similar technologies to support essential functions, remember settings, maintain sessions, improve performance, understand website use and help protect the service. Some cookies may be placed by service providers supporting functions such as analytics, security or payments. Cookies can help the website recognise a returning browser, but they do not necessarily identify you by name on their own.
You can manage or restrict cookies through your browser settings. Most browsers allow you to delete existing cookies, block some or all future cookies, or receive a notification before a cookie is stored. If you disable essential cookies, some account features, security checks or website functions may not operate as intended. Browser controls differ, so you should review the settings and help information for your browser.
Sharing information
Information may be shared where reasonably needed to provide the website and its services. This can include sharing with payment, technology, hosting, security, verification, customer support, analytics and professional service providers. These providers should receive only information relevant to their function and are expected to handle it appropriately.
Information may also be shared where necessary to protect players, investigate suspected fraud or misuse, enforce account terms, respond to a lawful request, manage a dispute, support a business transfer or meet a legal obligation. We do not treat the information in your account as public information. We will take reasonable care when deciding what information is needed for a particular purpose.
Security and storage
Reasonable technical, administrative and organisational measures are used to reduce the risk of loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, secure connections, monitoring, authentication processes and staff or provider procedures. No online service can guarantee complete security, so you should use a strong, unique password, keep login details private and contact support if you notice unusual activity.
Information may be stored or processed using systems operated by service providers in Australia or other locations, depending on the technology used to provide the service. Where this occurs, appropriate steps are taken to manage the information consistently with applicable privacy responsibilities. Access to personal information is limited to people and providers who need it for an authorised purpose.
Keeping information
Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer needed and there is no continuing reason to keep it, reasonable steps are taken to securely delete it, anonymise it or otherwise remove it from active use.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may be able to exercise choices concerning the personal information held about you. We may need to confirm your identity before responding to a request. This helps protect your information from being disclosed to someone who is not authorised to receive it.
Access to your information
You can ask for access to personal information held about you and for an explanation of how it is being used. We will review the request and provide an appropriate response. In some situations, access may be limited where providing the information would affect another person's privacy, create a security risk, disclose confidential information or conflict with a legal obligation.
Correction of inaccurate information
If information is inaccurate, incomplete or out of date, you can ask for it to be corrected. We may ask you to identify the information that needs changing and to provide reasonable evidence where verification is required. Keeping account and contact details current helps with security checks, support and important service communications.
Deletion of information
You can ask for personal information to be deleted or for an account to be closed. A deletion request does not always result in immediate or complete removal. Some information may need to be retained for a period required by law, to prevent fraud, resolve a dispute, protect the service, complete a transaction or establish, exercise or defend a legal claim. Where information must be retained, it will be restricted to the purpose for which it is required.
Withdrawing marketing consent
If you have consented to receive promotional or marketing communications, you can withdraw that consent by using an available unsubscribe option or by contacting us. Withdrawing marketing consent does not affect the lawfulness of marketing sent before the withdrawal. It also does not stop operational communications that are necessary for account security, transactions, support, responsible gaming or important changes to the service.
Making a privacy request
To ask for access, correction or deletion of your data, or to withdraw consent to marketing, contact Lucky Wins Casino at support@luckywinscasino.click. Please describe your request clearly and include enough information for us to identify the relevant account or records. Do not send unnecessary identity documents or payment details in an email. If verification documents are needed, you will be given appropriate instructions.
We aim to review privacy requests within a reasonable time. The response may depend on the nature of the request, the information involved, the need to verify identity and any obligation to retain records. If a request cannot be completed in full, we will explain the relevant reason where it is appropriate to do so.
- Send the request to support@luckywinscasino.click.
- State whether you are requesting access, correction, deletion, or withdrawal of marketing consent.
- Provide the account details needed to locate the information, without sending more sensitive information than necessary.
- Allow reasonable time for identity checks, review and a response.
If you have a concern about how your information has been handled, contacting us first gives us an opportunity to review the issue and respond. This policy is intended to provide clear general information about privacy practices; the application of particular rights may depend on your circumstances and the privacy requirements that apply to the service.